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COMMON PRODUCT QUESTIONS
How long will my order take to arrive?

We partner with the United States Postal Service (USPS) to ensure speedy delivery.  Shipments usually arrive within 5-10 business days once mailed, and you’ll receive a shipping confirmation email shortly after your orders ships.  While we work hard to ensure that everyone gets their order quickly, friends in Alaska, Hawaii and U.S. Territories may experience shipping delays.

Note: Saturday and Sunday are not considered business days. All purchases are subject to bank authorization prior to processing.

How can I reach customer service? Do you have a phone number I can call?

The best way to reach customer service is to email us at support@angelshaveclub.com or you can find us on Facebook and send us a direct message! We are available Monday to Friday 9am – 5pm PST. Please allow 24 hours for a response – our team is working as quickly and diligently to address your questions! Unfortunately, we currently do not have a phone number to call but as our CS team grows, we hope to offer this service!

How often should I change my blades?

As women we all have different shaving habits.  During the summer we may shave everyday, however in the winter months we may only shave a couple times a week.  Either way our razors are made from high quality US steel and will last for a long period of time.  We believe that because of the low cost most women can indulge in changing their razor blade weekly or every 5-8 shaves. Proper care of your razor is critical. Thoroughly clean and dry your razor after every use and storing it in a dry environment will increase its lifespan.  We have taken the guesswork out of knowing when to change your razor.  By time you are down to your last blade, your next set should be on its way to you.

Can I purchase additional handles?

As a member of Angel Shave Club you can add and/or order up to 4 additional handles to your shave plan or order.  Simply log in to your account in the upper right corner of the Home page then click on the Products page to select the color and number of extra handles you need.

COMMON SHAVE PLAN QUESTIONS
How do I cancel my Shave Plan?
Did you know that you can "PAUSE" your Shave Plan instead of canceling?  That's right, you can pause your plan for one (1) billing cycle.  This way you don't have to sign up all over again when you need more razors. Still, Want to Cancel? We’ll be sorry to see you go, but canceling your Shave Plan is easy:
  • Log in and click on "My Account"
  • Click on "Shave Plan"
  • Then under Your Subscriptions click on "Cancel"
Don't Go!!! If you’ve had specific problems with AngelShaveClub, we’d love it if you’d email us before canceling to give us a chance to resolve those issues.  We’re fanatical about customer service and we’ll do what we can to help. NOTE:  We will do our best to honor order cancellation requests; however, those that have shipped may not be canceled until the next billing cycle.
My tracking information says my order was delivered but I can’t find it. What do I do?
Sometimes, our packages will be delivered to a neighbor, a mail center, or a management office. If you look around and are still unable to find your Angel Shave Club order, just email support@angelshaveclub.com and we'll make sure you get your products.
Can I have multiple razor subscriptions under one Account?
At this time, we’re limited to one razor subscription per account. We’re working hard to make this a possibility. For now, you can sign up for another razor subscription with a different email address. Make sure to logout of your account before creating another Membership!
Why do you not ship every month?
The reason is simple...COST!  Currently, we offer to ship Qty. (6) and (8) blades every two months, for the ladies that shaves often, or Qty (6) and (8) blades every four months for the ones that do not shave on a daily basis.   We offer free shipping to our amazing customers, however, shipping is not actually free and because we love our clients, we cover that cost. :) By not sending boxes monthly we can keep our overhead down, which in turn allows us to offer the unbeatable prices we have! We don’t want our customers to pay high costs, we just want to help them save money! This along with the fact we offer a cancel anytime policy means people can try us out if you love our blades, great! If we're not quite right for each other, that's not a problem, you can pause, upgrade/downgrade or cancel your subscription at anytime.
Can I receive fewer blades per month?
We offer the option to get Qty. (6) 5 blade razors and Qty (8) - 5  blade razors with shipping every 2 months or every 4 months.  You can change your frequency of shipping by logging into "My Account" and editing your shipping frequency in your "Shave Plan". PAUSE YOUR ACCOUNT If you are receiving too many blades, you can always skip one shipping cycle.  To pause your account simply login and under the "Shave Plan" tab click "Pause Shipping"
What is your return policy?
We think you will absolutely love our razors and handles, but if, after 6-9 shaves, you find that you’re unhappy for any reason, just let us know so that we can help you return your products within 30 days of receipt for a full refund...No Questions Asked!
What if I want to switch my blades?
Switching is easy! Change from 3 blade to 5 blade or vice versa...Just log in and under "My Account" find the tab marked "Shave Plan". From there click Switch Blades. Your recurring bill date will remain the same, and your new blades will arrive in your next box.
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